Terms & Conditions
Machine Direct Limited
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
For business customers please refer to our Business Terms & Conditions.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website / placing an order with us or using any of the products purchased from us.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Terms of Sale
1.16 By placing an order through this website, you agree to purchase the selected products in accordance with these Terms and Conditions. All orders are subject to availability and confirmation of price at the time of purchase.
1.17 All products are supplied as described in their individual product listings. We make every effort to ensure that all product information is accurate and up to date.
1.18 Machine Direct reserves the right to refuse any order at our discretion. If an order is refused after payment has been made, a full refund will be issued, and an explanation for the refusal will be provided. If your order is accepted, we will confirm this by email, which will include your order confirmation and receipt.
1.19 When placing an order, you confirm that:
- The information you provide is true and accurate;
- You are authorised to use the payment method provided; and
- There are sufficient funds available to cover the total cost of your order.
1.20 All prices listed on our website are subject to change without prior notice.
(a) Our Contract
1.21 When you place an order, you will receive an acknowledgement email confirming that we have received your order and payment.
1.22 If you pay via BACS, you will first receive an acknowledgement confirming receipt of your order details, and a further confirmation will follow once funds have been received.
1.23 A binding contract between you and Machine Direct is only formed when we send you a dispatch confirmation email, which lists the items being shipped. Only the goods listed in that dispatch confirmation email will form part of the contract.
(b) Pricing and Availability
1.24 We make every effort to ensure that all details, descriptions, and prices displayed on our website are accurate. However, errors may occasionally occur.
1.25 If we discover an error in the price or description of any product you have ordered, we will contact you as soon as possible to give you the option to:
- Confirm your order at the correct price, or
- Cancel your order for a full refund.
1.26 If we are unable to contact you, we will treat the order as cancelled and issue a full refund where payment has already been made.
Safe Operation
1.27 Customers purchasing electric, petrol or diesel-powered machinery for domestic or commercial use are responsible for ensuring that they possess a basic level of knowledge and competency to safely assemble (where applicable), operate, and maintain the equipment.
1.28 Certain products may require some assembly prior to use, and customers must be confident in their ability to complete this safely. If you are not able to competently assemble, operate, or maintain the machinery yourself, it is your responsibility to ensure that a suitably qualified and capable person does so on your behalf.
1.29 Please also note that some machinery may be heavy and, although many products are designed with wheels or other features to assist with mobility, a suitable level of physical fitness and strength is required to handle and operate these products safely.
Delivery / Shipping
1.30 Your order will be processed and delivered without undue delay, and no later than 30 days after your order has been placed.
1.31 Please allow up to 7 working days for delivery to mainland UK addresses following the dispatch of your order, unless otherwise stated. Remote areas may take longer; please allow up to 10 working days for postcode areas in the Blue, Orange & Grey Delivery Zones as per our shipping map.
Access for Delivery
1.32 It is your responsibility to inform us in advance of any potential access issues that may affect delivery. This is particularly important for larger items such as garden tractors or large diesel generators, which are typically delivered using lorries fitted with tail lifts. Examples of access problems include, but are not limited to, narrow lanes, overhanging trees, restricted entrances, or limited turning areas.
1.33 Should any alternative delivery arrangements be required due to access restrictions, these will be made at your cost. We recommend contacting us prior to placing your order if you believe there may be access concerns at your delivery address.
Failed Delivery
1.34 If, for any reason, our courier is unable to complete the delivery because you refuse to take delivery, fail to provide appropriate instructions, a correct address, required documentation, or authorisations, the risk in the products shall pass to you at the point of attempted delivery.
1.35 We may store the products until successful delivery can be made, and you will be liable for all related and reasonable costs incurred, including storage and redelivery charges.
1.36 We also reserve the right to charge for failed delivery attempts. Such charges will be applied at the sole discretion of Machine Direct.
Large Diesel Generator Delivery
1.37 Please note that when purchasing a large diesel generator, you must have a forklift or suitable lifting equipment available on-site to offload the goods safely. Delivery is typically made via a large curtain-sided lorry.
1.38 If you do not have the necessary equipment, you will need to arrange for a Hiab delivery from your local delivery depot to offload at your address. Our team can discuss and advise on the most suitable delivery arrangements at the time of ordering.
Remote Delivery
1.39 Please note that remote UK locations are subject to extended delivery times. Please allow up to 10 working days for delivery.
1.40 Deliveries to certain locations, such as the Scottish Highlands, may incur a delivery surcharge. If you are unsure whether your location is affected, please contact us before placing your order.
Returns Policy
1.41 Customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Business Customers are subject to our Business Terms.
1.42 Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you receive your goods.
1.44 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
1.45 If we are unable to identify or resolve the issue remotely, you may wish to return your product for further inspection, replacement, or refund as outlined below.
Important Safety Information
1.46 For the safety of our couriers and staff, we cannot accept returns of products that contain fuel or oil. Before arranging a return, please ensure that all fuel and oil have been completely drained from the machine. Failure to do so will result in the return being rejected, as the presence of flammable substances poses a serious risk of fire or injury.
Order Cancellation
1.47 If you place an order and wish to cancel it on the same day of purchase, please call us before 13:00 p.m (GMT). to prevent your order from being shipped. If your order has already been dispatched, it will need to be returned in line with our “Change of Mind” policy below.
Change of Mind Request
1.48 If you change your mind about a product, you may return it within 30 days of delivery, provided that:
- The item is new, unused, and in its original, unopened packaging; and
- You have contacted us to arrange the return in advance.
1.49 A 5% service charge will apply to cover carriage, handling, and restocking costs.
Once the item has been returned and inspected to confirm it is in new and unused condition, a refund will be issued via your original payment method.
Received Damaged
1.50 If your order arrives damaged, please ensure the damage is noted with the delivery driver at the time of delivery. You must then contact us within 24 hours of receipt to report the damage.
1.51 We will require photographic evidence of both the damaged item and the packaging in order to raise a claim with the courier. Once verified, we will arrange for collection and either a replacement or full refund.
Faulty Items
1.52 In the unlikely event that your machine develops a fault, please stop using it immediately to prevent further damage or risk to your safety.
1.53 If the fault occurs within 30 days of delivery, you may request a repair, replacement, or refund. In many cases, our technical team can diagnose and resolve issues over the phone, and we can often dispatch replacement parts directly for a quick fix.
1.54 Faults reported after 30 days of purchase will be handled in accordance with the manufacturers warranty terms and conditions.
1.55 Please note that we cannot offer refunds, replacements, or repairs for issues resulting from misuse, neglect, general wear and tear, or accidental damage. Such issues fall outside both our return and warranty policies.
Manufacturer Warranty Terms
1.56 Unless otherwise stated by the manufacturer, all warranty periods begin from the date of delivery and apply only to the original purchaser. The duration of the warranty period will be set out in the owners handbook and specified on our website on the product page.
1.57 The warranty applies to products used in a residential household environment and maintained in accordance with the manufacturer’s instructions. A “residential household environment” excludes any commercial, rental, income-generating, or competition use. Details of warranty coverage for commercial or professional use are available on request.
1.58 Warranty coverage is limited to defects in materials or workmanship under normal use and service conditions. It does not cover wear and tear, misuse, neglect, or damage caused by improper use, lack of maintenance, or use of non-genuine parts or accessories.
1.59 Only authorised service agents are permitted to carry out warranty repairs. Details of your nearest authorised repair agent can be provided on request.
Not Covered Under Warranty
1.60 The warranty does not cover the following (this list is not exhaustive):
- Normal wear and tear;
- Neglect, abuse, or misuse of the product;
- Use of the product for purposes other than intended;
- Failures caused by insufficient or incorrect maintenance or adjustment;
- Use of non-genuine or incompatible parts and accessories;
- Contamination or damage caused by stale or dirty fuel;
- Failures due to lack of or improper lubrication;
- Routine maintenance, servicing, and adjustments;
- Incorrect assembly or fitting of parts
- Bent or broken crankshafts or blades;
- Failures caused by incorrect fuel or oil type;
- Costs or losses incurred while the product is out of use for warranty repair.
1.61 Please note that batteries, gearboxes, and other components may have different warranty periods than the main machine. Specific details are available on request.
Manufacturer Warranty and Claims
1.62 All product warranties are provided in accordance with the manufacturer’s own terms and conditions. Machine Direct acts solely as a retailer and is not the manufacturer of the products.
1.63 Any warranty claim must be processed through the relevant manufacturer. We are happy to assist by providing contact details and facilitating communication, but we cannot authorise or determine warranty outcomes. The manufacturer’s decision is final in all cases.
1.64 If a product is returned for assessment and no fault is found, the customer may be charged for inspection, labour, and courier costs.
Warranty Registration and Coverage Area
1.65 Product warranties are valid only for customers located within the United Kingdom.
1.66 To validate your warranty, you must register your product with the manufacturer within 30 days of purchase. Registration can usually be completed via the manufacturer’s website or by submitting a registration form by post.
1.67 If you have any questions regarding warranty coverage, registration, or claims, please contact our support team for assistance.
Product Downtime
1.68 While every effort is made to ensure that all products supplied by Machine Direct are of satisfactory quality and fit for purpose, we do not accept liability for any loss, damage, or expense incurred due to product faults, failure, or delay.
1.69 Machine Direct does not provide or offer compensation for downtime or for any loss of earnings, profit, business, contracts, or time resulting from:
- Product malfunction, failure, or defect (whether or not under warranty);
- Delayed delivery or collection of goods;
- Warranty repairs, assembly, servicing, or maintenance; or
- Any other interruption to the use of the product.
1.70 Our responsibility is strictly limited to the repair or replacement of defective products in accordance with the applicable manufacturer’s warranty terms.
1.71 You acknowledge that it is your responsibility to arrange any backup equipment, cover, or contingency plans necessary to mitigate potential downtime or business interruption.
Amendments to Terms
1.72 We reserve the right to revise, update, or amend these Terms and Conditions at any time without prior notice. All updates will take effect immediately upon publication on our website.
1.73 It is your responsibility to check our Terms and Conditions regularly to ensure you understand the terms that apply at the time of your order or website use. Continued use of our website or services following such changes constitutes your agreement to the updated Terms.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Last updated: 20th March 2023