Returns

Order Cancellation

If you place an order and wish to cancel it on the same day of purchase, please call us before 13:00 p.m (GMT). to prevent your order from being shipped. If your order has already been dispatched, it will need to be returned in line with our “Change of Mind” policy below.

Change of Mind Request

If you change your mind about a product, you may return it within 30 days of delivery, provided that:

• The item is new, unused, and in its original, unopened packaging; and
• You have contacted us to arrange the return in advance.
  

A 5% service charge will apply to cover carriage, handling, and restocking costs.
Once the item has been returned and inspected to confirm it is in new and unused condition, a refund will be issued via your original payment method.

Received Damaged

If your order arrives damaged, please ensure the damage is noted with the delivery driver at the time of delivery. You must then contact us within 24 hours of receipt to report the damage.

We will require photographic evidence of both the damaged item and the packaging in order to raise a claim with the courier. Once verified, we will arrange for collection and either a replacement or full refund.

Faulty Items

In the unlikely event that your machine develops a fault, please stop using it immediately to prevent further damage or risk to your safety.

If the fault occurs within 30 days of delivery, you may request a repair, replacement, or refund. In many cases, our technical team can diagnose and resolve issues over the phone, and we can often dispatch replacement parts directly for a quick fix.

Faults reported after 30 days of purchase will be handled in accordance with the manufacturers warranty terms and conditions.

Please note that we cannot offer refunds, replacements, or repairs for issues resulting from misuse, neglect, general wear and tear, or accidental damage. Such issues fall outside both our return and warranty policies.

Business Customers
For business customers please refer to our Business Terms & Conditions for full details on returns & warranty.