Delivery
DELIVERY UPDATE:
Please allow 2-3 business days for delivery. Remote areas may take a little longer.
UK ORDERS
*FREE Next Day Delivery is included as standard on most UK Mainland orders over £100. Orders under £100 - delivery is charged at £6.99. We aim to dispatch the same day on orders placed before 1pm Monday to Friday. Some restrictions apply. Palletised items, typically items over 70kg, are delivered on a 2-3 day service as standard. Orders placed after 1pm on a Friday will be sent out on the Monday when we are back in the office. Deliveries will take place on working days unless the service is upgraded. Unfortunately we do NOT offer a local collection service. Please note we are closed on UK bank holidays.
Access for delivery
It is your responsibility to let us know if there might be any access problems for vehicles delivering the products that you have ordered. Particularly when garden tractors or large diesel generators are ordered, lorry fitted with tail lifts will be used. Narrow lanes, low or overhanging trees, narrow entrances or the lack of a turning area are all examples of possible access problems. Any alternative or extra delivery arrangements that might need to be made will be at your cost.
Failed delivery
If for any reason the courier company is unable to deliver the order because you refuse to take delivery or have not provided appropriate instructions, correct address, documents or authorisations, risk in the products shall pass to you and we may store the products until delivery, whereupon you shall be liable for all (reasonable) related costs and expenses. We also reserve the right to charge for failed delivery attempts and this will be at the sole discretion of Machine Direct.
Large Diesel Generators
Please be aware that when purchasing a large diesel generator you will need to have a fork lift on site to be able to offload (delivery is typically made on a large curtain sided lorry). Alternatively you will need to make arrangements for a hiab delivery from your local delivery depot, in order to offload at your address. Our team can discuss this with you when ordering.
SATURDAY DELIVERY
Please contact us for a delivery quote if you would like to upgrade your order to a Saturday service.
REMOTE DELIVERY
Please note some remote UK locations are 48 hour minimum delivery, we cannot guarantee Next Day Delivery for these areas. Please be advised that locations such as the Scottish Highlands, may incur a delivery surcharge. Contact us prior to purchasing if you're unsure as to whether this will effect you.
INTERNATIONAL DELIVERY
We offer worldwide delivery, please contact us prior to ordering to ensure we can deliver to your country and for pricing/estimated arrival times. Please note: Import duties, taxes, and charges are not included in the order price. These charges are the buyer's responsibility and not that of Machine Direct. Please check with your country's customs office to determine any additional costs prior to purchasing.